Return Policy

Exchanges & Returns

Please email us at support@flamewoodcandles.com to begin the process. Exchanges & Returns must be made within 30 days of delivery and require proof of purchase. We will select the nearest return shipping address based on your location. Once your return request has been confirmed, we will send you the return address. Please contact us before returning an item to receive the return shipping address and other instructions. We will not be responsible for returned item(s) without notifying us in advance. Refunds cover cost of items returned and do not cover shipping fees. We do not cover return shipping fees, but we do ship exchanges at no additional charge. We do not accept returns on sale items or items not in original packaging.